Peak Performance Program Speaker: Sept. 29

Motivating your employees makes a world of difference in employee satisfaction and retention and in customer satisfaction, but making time and finding a budget to keep your staff happy is difficult.

To address this, the Chamber presents the fall Peak Performance Program workshops. Jo Zulaica, hiring/training manager for the international luxury travel company Backroads and founder of Expressive Leadership Coaching, will hold two sessions for frontline staff and one session for management level staff on Friday, September 29.

Frontline Staff Training – 9-11:30 am & 3:30-6 pm

The Chamber is returning to its Peak Performance Program speaker series with Jo’s customer service presentations. Jo has spoken across the country on how to achieve amazing results through customer service, management training and more. Watch a clip of her talk on Training Excellent Customer Service.

Jo’s frontline staff sessions will be interactive with participants practicing methods that allow for service-based problem solving. Jo will discuss how to resolve problems completely with a service mentality. Both sessions will touch on de-escalating hot situations and saying no without saying no. Whether you’re new to the service industry or a seasoned customer service professional, attend Jo’s talk to get up to speed and inspired for the year ahead.

RSVP here

Management Staff Training – 12:30-2 pm

Jo Zulaica, founder of Expressive Leadership Coaching, will walk management employees through ways to motivate your staff that don’t cost anything and don’t take much time. She’ll discuss workplace culture, building a fun and engaged team, avoiding burnout and how to keep your employees happy and consistent at work. Jo will leave a few minutes at the end for Q&A, so join us to get inspired and get your management questions answered.

RSVP here

July Power Lunch: How to Utilize MLT Marketing

Our July Power Lunch featured Meghan Miranda and Josh Wray with Mammoth Lakes Tourism sharing how the tourism department can work with local businesses to maximize your reach and visibility within and outside of the community. Based on data from April, May and June of 2017, Mammoth Lakes Tourism has more than 26,000 email subscribers, more than 93,000 total social followers and more than 207,000 website page views.

Here are some key takeaways to get your business connected:

  • Make sure your business and any upcoming events are listed on VisitMammoth.com.
  • Check out VisitMammoth.com’s blog content and let Meghan know if you have ideas about how your business or event could fit into a future post. New content is posted twice each week.

  • Make sure you create a Facebook event for any upcoming events you have so Josh can add it to Visit Mammoth’s Facebook events page.

  • Need content for your Facebook or Instagram channels? Share content from Visit Mammoth’s Facebook page or regram from Instagram. You can also share content from Visit Mammoth’s YouTube channel.
  • Tag @visitmammoth on Facebook and Instagram, and add #visitmammoth to Instagram posts to be sure Josh sees them and can use your content.

  • Don’t forget that Mammoth Lakes Tourism has a digital asset library of photos you can use to promote the Mammoth Lakes area and your business. Sign up at Barberstock.com/MammothLakes, read the terms and conditions and download any photos you’d like to use.

Check out the whole presentation. Email Josh Wray or Meghan Miranda if you have any questions about connecting your business with Mammoth Lakes Tourism.

Mammoth Lakes’ 4th of July Celebrations

Post written by Meghan Miranda, Content Marketing Manager for VisitMammoth.com

Independence Day is the most popular summer weekend for visiting Mammoth Lakes. And with all of the exciting activities and peak summer weather, it’s no wonder these mountains are the place to be over the holiday.

If you’re headed to Mammoth Lakes this Fourth of July, make these town traditions part of your holiday celebrations.

GO SKIING IN THE SUMMERTIME

Skiing into the summer isn’t a novelty for Mammoth Mountain. But there’s something about skiing on the Fourth of July that brings tons of excitement to the slopes. First chair starts at 7:30am, so get an early start to be one of the first on the mountain. After you’ve had your fill of runs, head to the summit for beer, a DJ and lots of swag (think: your last chance to score a Mammoth beanie). Shorts, bathing suit tops and other summer attire are strongly encouraged.

CHOW DOWN ON PANCAKES

Whether you’re kicking off the day with a hardy breakfast or craving carbs after a morning on the mountain, the annual Lions Club Pancake Breakfast is a 4th of July tradition you won’t want to miss. The breakfast runs from 7am to 11am and includes orange juice, coffee, sausage and unlimited pancakes. Tickets are $8 for adults and $6 for kids.

RUN THE FOOTLOOSE FREEDOM MILE

Join in a one-mile fun run through town. The race starts at 10:30am at the Snowcreek Resort driving range and follows the parade route down Old Mammoth Road to Footloose Sports on the corner of Old Mammoth Road and Main Street. Sign up in advance for $25 or register on the day of the race for $35.

WATCH THE 4TH OF JULY PARADE

The festivities continue at the annual parade through town. Set up chairs along Old Mammoth Road or Main Street to view the parade, which includes floats sponsored by local businesses, music and entertainment. Walking, biking or taking the town public transportation are the best ways to get to the parade, as parking along the parade route is limited. The parade kicks off at 11am and runs through 1pm.

SHOP FOR LOCAL ART

Stick around after the parade for an art show in the parking lot of Footloose Sports. Over 70 local artist have booths at the event, which features handcrafted jewelry, log furniture, handmade clothing, photography, stained glass, pottery, home and garden metal work, paintings, homemade bath products and more. While you shop, enjoy beer and cocktails, live music and food. The show runs through the weekend from 10am to 6pm and then from 9am to 5pm on the Fourth of July.

ENJOY A COOKOUT IN THE VILLAGE AT MAMMOTH

For a traditional all-American cookout, head to The Village at Mammoth, where burgers and dogs will be coming off the grills from 1pm to 5pm. While you’re feasting, enjoy live music by folk rock band The Battlefield from 1pm to 3pm. In addition to the cookout on the Fourth of July, The Village is hosting holiday events throughout the weekend, including rubber ducky races, Chihuahua races, kids activities and more.

SEE THE FIREWORKS AT CROWLEY LAKE

Independence day wouldn’t be complete without a fireworks show. The event takes place at Crowley Lake to minimize fire risk. Head down to Crowley Lake before the show begins at 9:15pm. Admission is $25 per car, RV or truck. Or you can walk or bike to the event for $5 per person. The 20-minute show features over 700 fireworks and is the perfect way to wrap up the holiday.

See the original article.

Get Ready for Chinese Visitation with China Union Pay

Chamber member School Spirit Pays provides an easy and seamless solution for accepting China Union Pay, one of the most common payment methods used by Chinese visitors. The biggest takeaway from our recent Global Ready China Seminar is that this market is arriving in big numbers fast, and our local businesses need to be ready to welcome them in many ways, including looking into taking Chinese visitors’ forms of payment. It’s a simple process to set this up, says Don Paris, founder of School Spirit Pays, and all you need to get started is an internet connection.

School Spirit Pays can provide businesses with a link and a log in to accept China Union Pay. The transaction screen will be in Mandarin Chinese – simple for the customer to understand – and the transaction will be taken as merchants are used to. There is usually a delay of two business days for funds to be transferred, but it’s a secure and reliable process. Since it’s all through the Chinese government, rates can be a bit higher than for American credit cards. The set-up process is fast and easy through School Spirit Pays, and you can contact Don Paris directly to get your business set up.

School Spirit Pays is a re-seller of one of the largest credit card processing companies, and through this they give money to local charities. They match merchants’ rates to the penny, and they take a portion of the fees collected and give those directly to a charity of your choice. The funds must be unrestricted and must go to a non-profit, but which organization is up to your business. The company has a special focus on helping local schools, which is how their partnership with the Mammoth Schools NOW Education Foundation began.

Many Chamber members are already using School Spirit Pays: Holiday Haus, Carmichael Business Technology, Lakanuki, Petra’s Restaurant, Clocktower Cellar, Alpenhof Lodge, Mammoth Hospital, Sierra Sundance Whole Foods, Mammoth Lakes Foundation and A-Frame Liquor.

To get set up for School Spirit Pays credit card processing or to take China Union Pay through SSP’s system, contact Don at Don.Paris@SchoolSpiritPays.com.