Heading into the busy winter season, burnout is an issue many employees face. Many local businesses are participating in the Chamber’s rewards-based winter customer service campaign to combat employee burnout.
The Chamber is working in partnership with Mammoth Lakes Tourism on its winter social campaign, “Share your #PTOmg.” In the United States an estimated 658 million vacation days are unused by employees. Mammoth Lakes Tourism is encouraging visitors to use their Paid Time Off (PTO) during the week in Mammoth Lakes and to post their stories tagged with #PTOmg (PT Oh My Gosh!) from their adventures with the unbelievable. The push for midweek visitation helps Mammoth Lakes businesses and employees by leveling off the busy times.
How does it work?
Once a week through March 27, Chamber representatives will act as secret shoppers and visit a local business at random to assess a frontline staff member on three things:
- Wearing the “Share your #PTOmg” button and the ability to speak about the campaign and spread the message to visit midweek
- Excellent customer service
- Ability to speak about the area and give recommendations
If a staff member gets all three points, they will get a gift certificate from a local business ($100 minimum value). Winners will be entered to win grand prizes, which will be awarded on March 28 at Business After Hours.
Mammoth Lakes Tourism provides #PTOmg buttons (images above), information about the campaign, a link to the Peak Performance Program – online customer service course, and visitor guides for reviewing town information.
- A-Frame Liquor
- Black Doubt Brewing Company
- Mammoth Lakes Foundation
- Mammoth Mountain Chalets
- Bleu Handcrafted Foods
- The Eatery
- Sierra Nevada Resort
- Mammoth Lakes Police Department
- Edward Jones
- Mammoth Lakes Welcome Center
- Stellar Brew
- Shilo Inn
- P3 Mammoth
- Kittredge Sports
THANKS to Donating Businesses!