Peak Performance Program – Online Training

Welcome to the Peak Performance Program! This short online training course teaches and encourages a countywide standard of excellent customer service. For a limited time, this course is offered for free to any business and employee in Mono County.

If you’ve already started the course, CLICK HERE to log in and continue where you left off.

To enroll for the first time…

There are three versions of the course – one for employees at restaurants, one for employees at hotels and lodging properties, and one for employees at retail and other service establishments.

CLICK HERE to enroll in the Dining program

CLICK HERE to enroll in the Lodging program

CLICK HERE to enroll in the Retail and Other Services program


COURSE INSTRUCTIONS

– The course works best on a desktop rather than a mobile device. Turn off pop-up blockers and make sure your browser is up to date before beginning. Make sure your computer meets the system requirements.

– Once you’ve chosen which course to take, create your own sign-in information so you can return to finish the course later if needed.

– You will be required to complete the course evaluation to receive your certificate.

– If you have questions or need help, email us.

INFORMATION FOR EMPLOYEES

As an employee of one of the area’s businesses, you are the most important part of customer service in Mammoth Lakes and the surrounding areas. We hope this program answers some of your questions and starts a dialogue between you, your boss and your co-workers to raise the standard of customer service in Mono County. Employees who complete this program will be eligible for a rewards card offering discounts at many local businesses. In addition to the discount program, once a year, the Mammoth Lakes Chamber of Commerce will recognize a local individual who has gone above and beyond to provide extraordinary customer service in an everyday situation.

Getting Your Rewards Card

Once you’ve completed the program and course evaluation and earned your certificate, please email us and we will get your card created**. Check out the list of participating businesses here.

**Rewards cards are in process; please show a screenshot or printed copy of your certificate to redeem discounts for now.

INFORMATION FOR EMPLOYERS

We encourage local businesses to give preferential hiring to graduates of the Peak Performance Program and to allow current employees to complete the program during their work hours. As Andrea Walker, owner of Stellar Brew, said,

“After completing the program, my employees immediately had a sense of how their customer interaction can affect someone else’s day as well as their tips, and it empowered them to be more helpful and share their own experiences, giving the guest more of a connection to the employee.”

Let us know if you have any questions about the program.